Return, Refund and Replacement of Goods
7.1 All Goods sold on the Platform is covered under the Sainapse 14 Days Warranty Returns depending on the Goods sold. Buyer may initiate the returns process by communicating with Sainapse through the Platform.
7.2 Buyer may, by completing the Online Return Form, apply to return the purchased Goods to Sainapse in exchange for a replacement or a refund. Buyer shall ensure that the purchased Goods is returned to Sainapse within 7 or 14 calendar days from the delivery date, depending on the applicable Return Policy. For avoidance of doubt, the countdown starts from the date the Buyer received the purchased Goods to the post stamp date on the return parcel. In case of damaged Goods, please contact Sainapse within 48 hours of receiving the delivery to expedite the claim process.
7.3 Buyer may only apply for return of the purchased Goods in the following circumstances:
7.2.1 The Goods delivered to Buyer is defective and/or damaged on delivery;
7.2.2 The Goods delivered to Buyer is materially different from the description provided by Seller in the listing of the Goods;
7.2.3 The Goods delivered to Buyer does not match the agreed specification (e.g. wrong size, colour, etc.) stipulated in the order;
7.2.4 Such other circumstances which may be prescribed by Sainapse on the Platform.
7.4 The application for return of Purchased Goods may also be subject to additional terms and conditions prescribed by Sainapse on the Platform.
7.7 Questions and complaints with regards to returns
7.7.1 If you have any questions or complaints, contact Sainapse using the “Contact Us” page on the Platform, as applicable.
7.7.2 In the event that Buyer is unable to resolve any dispute with Sainapse directly through amicable negotiations, Sainapse reserves the right to suggest and implement an appropriate resolution at its sole discretion.